مجال
التميز
|
تميز دراسي وبحثي + جائزة تفوقية
|
|
|
البحوث المنشورة
|
|
البحث (1):
|
|
عنوان البحث:
|
TQM in the Saudi Health Care System: A
National Cultural Perspective
|
رابط إلى البحث:
|
|
تاريخ النشر:
|
April 2015
|
موجز عن البحث:
|
Quality is a major concern in Saudi hospitals, as despite the high
expenditure by the Saudi government on health care facilities, which amounted
to 3.3% of GDP in 2008, the health care system is still suffering from long
waiting times, medical errors and deteriorating service. In the few studies
tackling TQM applied in Saudi healthcare system, having a foreign workforce
was mentioned as one of the major challenges. Nonetheless, the possible
effect of the cultural characteristics of the diverse workforce on TQM was
not investigated. This study aims to investigate the extent to which national
cultural diversity in the workforce creates challenges to successful TQM
realization in hospitals in Saudi. This is vital for building up a paradigm
to help ensure fuller TQM realization within the health sector in Saudi
Arabia. A case study strategy was selected to get more insight about the
subject since there is a limited amount of information. The primary data is
collected using employee questionnaires and management interviews. The
findings of hospital A suggest that the public policy has a positive role in
supporting TQM in the hospital and mostly all TQM success factors were
present. Cultural diversity was not seen as adding challenges to TQM
practices, but instead added different perspectives and benefits from other
experiences and attitudes from the diverse cultures. Two further case studies
still to be analysed, however, these initial findings suggested that the
cultural diversity may bring positive benefits in terms of embedding a TQM
culture. The findings may be interesting to managers and policy makers in
other industry sectors and in other countries. From a practical point, the
findings can support hospitals in further realization of TQM.
|
|
|
المؤتمرات العلمية:
|
|
المؤتمر (1):
|
|
عنوان المؤتمر:
|
8th Saudi Students Conference
|
تاريخ الإنعقاد:
|
31/01-01/02/2015
|
مكان
الإنعقاد:
|
London, UK
|
طبيعة المشاركة:
|
Poster presentation
|
عنوان المشاركة:
|
Working
Towards Quality In Multinational Organisations: Saudi Arabian Health Sector
Perspective
|
ملخص المشاركة:
|
Driving forward quality have been a cornerstone of public policy for
hospitals in Saudi Arabia in recent years, however, until now there has been
no clear picture of the development of those quality initiatives and the challenges
they may face. The limited literature on the subject suggests that Saudi
hospitals suffer from various challenges relating to embedding TQM
strategies, including the prevalence of the foreign workforce. This paper
explores the extent to which national culture diversity poses a challenge to
achieving a TQM culture in Saudi hospitals, a question that has not as yet
been explored in the literature. To address this question a multiple case
study research strategy was adopted, involving three hospitals applying TQM
strategies. Questionnaires and interviews were conducted in each hospital to
gather information on the development of the TQM culture, the influence that
public policy has had on TQM development, the national cultural traits of the
workforce and the influence of the diverse nationalities in the workforce on
the maturity of the quality culture. The main findings of the case studies do
not support the proposition that the mixture of national cultures in the
workforce adds further challenges to the development of a TQM culture in
hospitals, on the contrary it is perceived mostly as an enrichment to the
quality culture with experiences from other countries and perspectives. The
findings may assist hospitals in understanding how their HR policies in
relation to the management of cultural diversity may further the deployment
of their TQM strategies. The findings may also be of interest to public
policy makers.
|
|
|
المؤتمر (2):
|
|
عنوان المؤتمر:
|
26th International Business Research Conference
|
تاريخ الإنعقاد:
|
07-08/04/2014
|
مكان
الإنعقاد:
|
London, UK
|
طبيعة المشاركة:
|
Paper presentation
|
عنوان المشاركة:
|
TQM in
Saudi Health Care System: A National Cultural Perspective
|
ملخص المشاركة:
|
Quality
is a major concern in Saudi hospitals, as despite the high expenditure by the
Saudi government on health care facilities, which amounted to 3.3% of GDP in
2008, the health care system is still suffering from long waiting times,
medical errors and deteriorating service. In the few studies tackling TQM
applied in Saudi healthcare system, having a foreign workforce was mentioned
as one of the major challenges. Nonetheless, the possible effect of the
cultural characteristics of the diverse workforce on TQM was not
investigated. This study aims to investigate the extent to which national
cultural diversity in the workforce creates challenges to successful TQM
realization in hospitals in Saudi. This is vital for building up a paradigm
to help ensure fuller TQM realization within the health sector in Saudi
Arabia. A case study strategy was selected to get more insight about the
subject since there is a limited amount of information. The primary data is
collected using employee questionnaires and management interviews. The
findings of hospital A suggest that the public policy has a positive role in
supporting TQM in the hospital and mostly all TQM success factors were
present. Cultural diversity was not seen as adding challenges to TQM
practices, but instead added different perspectives and benefits from other
experiences and attitudes from the diverse cultures. Two further case studies
still to be analysed, however, these initial findings suggested that the
cultural diversity may bring positive benefits in terms of embedding a TQM
culture. The findings may be interesting to managers and policy makers in
other industry sectors and in other countries. From a practical point, the
findings can support hospitals in further realization of TQM.
|
|
|
المؤتمر (3):
|
|
عنوان المؤتمر:
|
6th Saudi Students Conference
|
تاريخ الإنعقاد:
|
11-14/10/2012
|
مكان
الإنعقاد:
|
London, UK
|
طبيعة المشاركة:
|
Poster presentation
|
عنوان المشاركة:
|
The
Adoption of Total Quality Management
in Saudi Hospitals
|
ملخص المشاركة:
|
Quality
has been a major concern in Saudi hospitals. Despite the high expenditure by the
Saudi government on health care facilities, the health care system is still
suffering from long waiting times, medical errors and deteriorating service.
Total quality management as a holistic approach to integrate all
organizational functions to meet customer needs and the organization
objectives is used to enhance the efficiency of the health care systems. In
this study, the adoption of TQM in the Saudi hospitals is investigated
through three cases of selected hospitals which differ in their source of funding
and the length of TQM experience. The study explores the main factors which
account for the success of TQM in those hospitals, the reasons behind the TQM
implementation, and the obstacles and cultural challenges for its efficient
adoption. Also, the benefits gained from the application of TQM in relation
to its improvements to customer satisfaction and efficiency are examined The
study results aim to develop helpful guidelines to build up a paradigm for
successful implementation of TQM in Saudi hospitals, in order to realize its
full benefits.
|
|
|
جوائز التكريم:
|
|
الجائزة (1):
|
|
مسمى الجائزة:
|
Merit award recognised of outstanding research and
presentation
|
الجهة المانحة:
|
International Conference for Business and
Economics
|
تاريخ الجائزة:
|
November 2014
|
مجال التكريم:
|
TQM In A Nationally Diverse Environment:
Example From The Saudi Healthcare System
|