فواز محمد عبدالله الشهري

 


      
 
الاسم الاول: 
فواز
اسم العائلة: 
الشهري
الدرجة العلمية: 
دكتوراة
مجال الدراسة: 
الأعمال التجارية والإدارية
المؤسسة التعليمية: 
University of Wolverhampton

مجال التميز

تميز دراسي و بحثي

 

 

البحوث المنشورة

 

البحث (1):

 

عنوان البحث:

Using Best Practices for greater Client Satisfaction in the Saudi Construction Industry

رابط إلى البحث:

Click here

تاريخ النشر:

18/04/2016

 

 

 

 

 

 

 

موجز عن البحث:

 

The Best Practices for Client Satisfaction in the Saudi Construction Industry are explored. Customer satisfaction is a function of the extent to which the product’s perceived quality is able or unable to meet the repurchase expectations. It is very essential for the companies to give serious consideration to customer satisfaction to strengthen the relationship with current and prospective clients. This factor of success acts as a bridge that leads to enhance collaboration, thereby, competitiveness and financial performance. Satisfaction indicates the degree to which the customers believe that an organisation has fulfilled their needs and requirements in the development of any product and service. The literature review has examined the secondary data and cases on major construction projects in Saudi Arabia. For such purpose, different types of secondary sources are used including academic textbooks, scholarly articles and report of the Saudi Arabian construction industry. For such purpose, around 31 secondary sources have been accessed. The reviews have been analysed with the interpretations of the facts and findings presented by the authors in particular sources. The findings revealed that project managers are the key to the success of construction projects in the country because they seek to complete the projects on time and within the estimated budget along with the effective management of operations, maintenance and life-cycle costs. In relation to client satisfaction, it has been found out that timely completion of the projects, quality based services and impressive designing are the key factors for client satisfaction in the construction industry. Finally, it has been concluded that the project managers are the key to the best practices required for client satisfaction in construction industry.

 

 

المؤتمرات العلمية:

 

 

 

المؤتمر (1):

 

عنوان المؤتمر:

3rd International  Conference on Advances in Management, Economics and Social Science

تاريخ الإنعقاد:

10/12/2015

مكان الإنعقاد:

Roma, Italy

طبيعة المشاركة:

Paper presentation

عنوان المشاركة:

Using Best Practices for greater Client Satisfaction in the Saudi Construction Industry

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ملخص المشاركة:

 

The Best Practices for Client Satisfaction in the Saudi Construction Industry are explored. Customer satisfaction is a function of the extent to which the product’s perceived quality is able or unable to meet the repurchase expectations. It is very essential for the companies to give serious consideration to customer satisfaction to strengthen the relationship with current and prospective clients. This factor of success acts as a bridge that leads to enhance collaboration, thereby, competitiveness and financial performance. Satisfaction indicates the degree to which the customers believe that an organisation has fulfilled their needs and requirements in the development of any product and service. The literature review has examined the secondary data and cases on major construction projects in Saudi Arabia. For such purpose, different types of secondary sources are used including academic textbooks, scholarly articles and report of the Saudi Arabian construction industry. For such purpose, around 31 secondary sources have been accessed. The reviews have been analysed with the interpretations of the facts and findings presented by the authors in particular sources. The findings revealed that project managers are the key to the success of construction projects in the country because they seek to complete the projects on time and within the estimated budget along with the effective management of operations, maintenance and life-cycle costs. In relation to client satisfaction, it has been found out that timely completion of the projects, quality based services and impressive designing are the key factors for client satisfaction in the construction industry. Finally, it has been concluded that the project managers are the key to the best practices required for client satisfaction in construction industry.

 

 

المؤتمر (2):

 

عنوان المؤتمر:

4th International  Conference on Advances in Bio-Informatics, Bio-Technology and Environmental Engineering

تاريخ الإنعقاد:

17/03/2016

مكان الإنعقاد:

Birmingham, UK

طبيعة المشاركة:

Paper presentation

عنوان المشاركة:

Exploring Best Practices for Client Satisfaction in the Saudi Construction Industry

 

 

 

 

 

 

 

 

 

 

ملخص المشاركة:

 

Customer satisfaction is the goal as well as the essential tool for measuring the quality and effectiveness of the construction industry. This paper aims to explore best practices that can be used by the Saudi Construction industry. For this purpose, the prevailing practices for client satisfaction followed in Saudi construction industry have been examined and compared with the best practices in the UK to identify the shortcomings and explore effective methods that can be used by Saudi constructors to provide enhanced client satisfaction. The data for this study has been gathered with the help of qualitative gathered from authentic secondary sources like books; peer-reviewed journals, construction reports and academic publications on construction and client satisfaction. Qualitative research methods involving interpretive paradigm, descriptive design and inductive approach have been used. The analysis of the findings has been done with the help of thematic analysis. The findings of the paper have revealed that Keywords- Client satisfaction, Saudi Arabian construction industry, UK construction industry time and cost management.

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